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In This Issue:
Visual
Data About UsVisual Data Systems is a leader in Internet marketing, technology consulting and World Wide Web design. As a pioneer in Internet business, we've logged more than a decade of achieving customer satisfaction and Internet innovation. Visual Data Systems offers a wide variety of products and services that can be customized to fit your unique business needs. Let our experienced professionals polish your ideas and dreams to create your distinctive Internet presence. At Visual Data Systems, there are no barriers. Just Innovations. News & EventsCatch Visual Data Systems at the upcoming Conferences: RMS Users Conference Wilmington, NC, September 22-24 Vacation Rental Managers Association (VRMA) National
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May
2003 • Volume 1, Issue 2 Visual Data Systems Customer Survey ResultsWe want to sincerely thank all those customers that responded to our request for feedback! At the beginning of the first quarter, Visual Data Systems offered its customers $10 dollars off of their monthly service hosting fee for taking a few minutes to fill out a customer survey. Out of approximately 100 clients, we had 38 customers that responded to our request. This survey was the first step in implementing a new customer satisfaction program that is currently in progress. Part of this initiative was to assess the current level of satisfaction among our clients. This survey was also important in providing feedback on developing new products and services in order to help run your businesses more effectively. Lastly, this survey gave us insight into internal and corporate areas of improvement for Visual Data Systems. The results of this customer survey were a very pleasant surprise, especially since it was the first survey that has been conducted. Visual Data Systems intends to re-do this survey about every 6 months. This will allow us to compare and contrast results, ultimately analyzing the internal progress of new changes implemented at Visual Data Systems. Here are the final survey results based on the 38 responses that were received… #1. If Visual Data Systems created your website, how do you rate your website design?
#2. Based on your initial expectations, the results from your website are?
#3. How would you rate your website as a marketing tool?
#4. Our experience working with Visual Data Systems during the site development was?
#5. How do you rate the overall value of your website to your company?
#6. How do you rate the quality of Visual Data Systems' products?
#7. The quality of technical support Visual Data Systems provides is?
#8. The quality of training Visual Data Systems provides is?
#9. Visual Data Systems response time to incorporate changes or modify your site is?
#10. The sales support Visual Data Systems provides is?
#11. How responsive is Visual Data Systems management in responding to your needs?
#12. Your overall satisfaction level with Visual Data Systems is?
#13. Would you recommend Visual Data Systems to a friend or business associate?
Visual Data Systems is committed to raising customer satisfaction and raising the expectation of each and every one of our customers. The results of this survey show us that we have some areas to focus on for improvement. However, the results of the survey also show us that we have a lot to be very proud of as a company. It is apparent that we are doing most things pretty well and that most of our customers are satisfied with our products and services. With this being said, we don't just want satisfied customers, we want raving customers! We won't stop the improvement process until we're certain that we've achieved that goal. |
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Visual
Data Systems, Inc. To unsubscribe to The Visual Exchange, please send a blank e-mail to: remove@x.vdsys.com. Copyright © 2003 by Visual Data Systems, Inc. All Rights Reserved. |
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